What is your personal information?
Your personal information is information about you which can identify you. In the course of your use of this website, you may provide information such as your name, address and email address should you choose to purchase goods, sign up for a newsletter or the like. You will also be prompted to create a password for your account should you choose to shop with us, although you may checkout as a guest if you don't wish to create an account.
Your financial information
Graphix Design offers multiple secure payment gateways to our clients, as means of paying for our products and services. We personally do not store, and are not able to view, your full credit card details. When purchasing through our online store, Eway is the means of Payment. Should we invoice you for products or services, we offer PayPal PayFlow Pro and Stripe. For further information on each payment gateways data collection and storage processes, please view their individual Privacy Policies as linked below:
Use and management of your personal information
All personal information you provide to Graphix Design will be used only for the purpose you provided it. For example, if you provide your email address because you send us a query via email, we will use your email address to send you a reply to answer your query. Generally, we will use the information you give us in order to provide services to you, send products to you that you have ordered, communicate with you and comply with legal obligations.
Should you choose to contact us via submitting a contact form on the website or by placing an order, this information will be transferred to us via email. This information may include your name, email address, phone number, physical address and any other information you choose to share in the comments areas.
The Graphix Design website has been tested to an advanced level of site security and undergoes frequent updates relating to security advancements. However, there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted or changed by third parties. If you have any security concerns, or if you wish to provide personal information or place an order by other means, such as by post, you may contact Graphix Design HERE.
Pixel tags and cookies on our site may be used to collect information about your visit, including the pages you view, the links you click, and other actions you take in connection with the site. This information may include your computer's IP address, your browser type, your operating system, date and time information, and other technical information about your computer.
We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our site and your interaction with our advertising and other communications.
We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our website, to personalise your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.
More information on pixels, cookies and tracking, how to exercise choice and opt-out is detailed in the Cookies and Tracking section below.
Disclosure of your personal information
External Links and Social Media
Cookies and Tracking
GOOGLE: Our website uses Google services which monitor site traffic. These services transmit website traffic data to Google servers in the United States. These services do not identify individual users or associate your IP address with any other data held by Google. We use reports provided by these Google services to help us understand website traffic and webpage usage.
FACEBOOK: Our website uses Facebook Pixel and Facebook Custom Audiences through which we may display interest-based ads to you on Facebook and collect information for measurement and reporting.
We use the Facebook Pixel to help us measure the return on investment of Facebook Ads and to create custom audiences. The Facebook Custom Audiences tool allows us to personalise the ads we show you on Facebook based on email addresses that you have provided in the course of dealing with us. We do not share any of your personal information with Facebook. Learn more about Facebook Custom Audiences (external site).
Your access to your personal information
If you would like to update your personal information, please contact Graphix Design HERE for it to be completed for you.
If you would like a copy of the personal information we have relating to you, please contact Graphix Design HERE
If you feel Graphix Design has breached our privacy obligations, please contact Graphix Design HERE. We take privacy-related complaints very seriously and consider all complaints carefully as part of our commitment to being open, honest and fair in dealing with your concerns.
If you feel your complaint has not been satisfactorily addressed in the first instance, or that it is taking too long to resolve, you may contact:
The Office of the Australian Information Commissioner